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Frequently asked questions

Here are answers to frequently asked questions. Can’t find your question or answer here? Please contact us.

What is Claire Automotive Support app?

Claire Automotive Support is a powerful software solution specifically designed to propel automotive businesses into a new era of operational efficiency and customer satisfaction. Moving beyond cumbersome manual processes, Claire introduces a seamless digital workflow that transforms how you manage every aspect of your operation.Claire is more than just digital paperwork and reporting. Our solution is built to enhance productivity and profitability by incorporating features commonly needed in a modern automotive business environment. By centralizing information and automating routine tasks, Claire helps you reduce errors, save valuable time, and focus on what you do best providing exceptional automotive service.

Who is Claire designed for?

Claire is designed for various automotive businesses, including dealerships, service centers, and workshops.

What are the benefits of using Claire Automotive Support's software?

Benefits include streamlined workflows, improved customer communication, better inventory management, and enhanced reporting.

What are the results when you start working with Claire?

When you begin using Claire Automotive Support, the results are tangible and directly impact your business's performance and customer relationships.

> Improve mechanic efficiency up to 30%
> More revenue per workorder, on avarage between €35 to €55
> Clear communication between departments: service advisors, mechanics, parts and customer.
> Higher customer satisfaction: because more transparency about additional found and repaired work.

Which types of automotive businesses can use Claire?

Official brand dealerships, official repair centers and universal car shops. Any workshop that wants to improve their efficiency and up their professionally to their customers.

Is Claire available in my language?

Claire is available in: Dutch, German and French. However it is really easy to add another language to Claire so explore the possibilities with us.

How can Claire improve my service operations?

Claire can help manage appointments, track repairs, manage parts inventory, and improve technician efficiency.

How can Claire help with customer communication?

With Claire's integrated Customer Communication module, you can significantly enhance the customer journey and minimize delays in your workplace. This module is built to be in full compliance with the overall Claire process, ensuring seamless interaction from appointment booking through service delivery and follow-up.

You can find more details on how Claire transforms customer communication and empowers you to build stronger relationships on our page dedicated toCustomer Communication.
How can I get support for Claire?

We offer support through our dedicated support team, documentation, and training resources.

How is customers data handled and stored?

We take data security seriously. Customer data is handled and stored securely in compliance with industry best practices.

What kind of reporting and analytics do we get?

Claire provides you with detailed and actionable reports covering various aspects of your aftersales process. You gain in-depth information on mechanic performance, including the time taken for checks, the number of items identified on checklists, conversion rates of recommended work, and even metrics like the number of pictures taken to document findings. This level of detail also extends to tracking key workflow timings, such as how long it takes to receive customer approval, giving you clear insights to optimize your operations.

How long does implementation take?

Implementation time varies depending on the size and complexity of your business. Our team will work with you to ensure a smooth process. We have experience in taking on change management projects.

How can we get started or request a demo?

You can get started or request a demo through the contact form on our website or book an appointment directly.

Is training provided for our staff to use the platform?

Yes, we provide comprehensive training resources and support to ensure your staff can effectively use Claire. Both e-learning resources and on site training by our professional consultants.

Does Claire support the management of multiple automotive shop locations from a single account?

Yes, Claire is specifically designed to cater to the needs of automotive businesses with multiple locations, from independent garages to large dealership groups. Our platform provides the capabilities required to manage operations seamlessly across all your sites from a single account.

Claire enables consistent workflows and provides valuable insights through reporting features that can offer overviews across locations. Some of our customers are: Van Mossel, Nefkens, Motorhuis and Terwolde.

Will Claire integrate with my DMS / Systems?

Claire does integrate with almost every DMS system there is, for example: Keyloop Autoline, EVA, Wincar, ICAR, CarIT, Incadea, and more.

How does Claire facilitate integration with other business tools like BI or CRM systems?

Claire is built with flexibility in mind. It features a public API that allows you to easily integrate with or pull data from Claire. This enables you to connect Claire with your existing Business Intelligence (BI) tools for advanced reporting and analysis, or with other CRM and lead follow-up systems to maintain a unified view of your customer interactions and sales pipeline.

Is Claire a cloud-based application?

Yes, Claire is a cloud-based application. This means you can access it securely from anywhere with an internet connection, without needing to install or manage software on your own servers, offering flexibility and ease of access for your entire team.