At the end of 2021, the first Express check-in kiosk was taken into use by Emil Frey at the location of Terwolde B.V. Renault in Assen.
With the current digitalization of many processes in the automotive industry, digitalization in the after-sales process cannot be left behind. We started working on creating the Express check-in kiosk in 2021 in collaboration with Emil Frey and RAP Media.
Customers can log in via the Express check-in terminal by verifying the registration number or email address and a code. After this, the customer digitally agrees to the agreed work and leaves the key in one of the key safes. The mechanic will receive a message that the key has been delivered and can then collect the key with the QR code and start the work.
This quick key delivery reduces the waiting time at the reception, especially at busy times.
In 2022 we will continue to develop the Express check-in kiosk and we plan to implement it at more dealers!
Watch the video below to see how the Express check-in terminal works.