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The pressure on aftersales is growing. On the one hand, there is an (apparent) shortage of skilled personnel. On the other hand, fixed costs are high and employees experience a high workload due to the amount of work available and changing consumer behaviour. Partly due to inefficiency within the tr...

Do you recognize this too? Lived by the issues of the day in the after-sales department, something that applies every day and which not only has an effect on customer satisfaction, but also on the workload of your employees.

The chaos within the process creates ambiguity and miscommunication, which c...

It seems to be an increasing 'problem': high workloads.

In 2020, the workload in the Netherlands was higher than ever. Despite the fact that these figures have now decreased, the workload remains high (partly due to the corona crisis). Relieving the pressure at work has therefore become very importan...

Shifting work from your company to the customer: it happens more and more.

At a number of supermarkets, you can scan and pay for your groceries yourself without staff having to attend(other than checks). Several airlines allow you to check in in advance to avoid queues and long waiting times. It has ...