Blog by Naomi

Do you get the most out of your tire changes? 

The tire is a crucial product, not only for the safety of the car and the driver, but also when it comes to after sales. It is a product that generates a lot of customer contact and is also an important revenue generator within the company, especially during the tire change weeks.

The tire change wee...
13.04.22 02:25 PM - Comment(s)
VIDEO: success story Janssen van Kouwen

The employees of Janssen van Kouwen started digitalizing their aftersales process in September of 2021. After 6 months they are completely used to working with Claire and would not want to work without it.

In this video you hear from 3 different employees how they experience working with Claire and h...
13.04.22 02:20 PM - Comment(s)
Hey car salesman, have you reached your targets yet?

In the automotive industry we are always busy to get as many leads as possible for the sellers. We see all kinds of things: advertisements on social media, promotions and sales-related events. But have you ever thought about generating leads from aftersales?

When the workshop department works wi...
13.04.22 02:17 PM - Comment(s)
Traditional aftersales processes need to be replaced!

The pressure on aftersales is growing. On the one hand, there is an (apparent) shortage of skilled personnel. On the other hand, fixed costs are high and employees experience a high workload due to the amount of work available and changing consumer behaviour. Partly due to inefficiency within the tr...

13.04.22 02:12 PM - Comment(s)
How a transparent aftersales process can contribute to customer satisfaction

Do you recognize this too? Lived by the issues of the day in the after-sales department, something that applies every day and which not only has an effect on customer satisfaction, but also on the workload of your employees.

The chaos within the process creates ambiguity and miscommunication, which c...

13.04.22 02:02 PM - Comment(s)